CUSTOMER POLICY

Refund Policy

Effective date: 29 September 2026

Digital product purchases

MRIZ STUDIO products are downloadable digital files. Because access can be provided immediately, purchases are generally final and non-refundable after the file has been accessed or downloaded, except where a refund is required by applicable consumer law.

When we will review a refund request

We will review a request when:

• the file is defective, corrupted or cannot be accessed and we cannot provide a working replacement;
• you were charged more than once for the same order;
• the delivered product is materially different from the description shown at the time of purchase; or
• applicable law gives you a right to a refund.

Before downloading

If you purchased by mistake and have not accessed or downloaded the file, contact us promptly. We will review the circumstances, although approval is not automatic.

How to request help or a refund

Email hello@mrizstudio.com with your full name, order number, purchase email and a short explanation. Do not send card or banking details. We normally reply within two business days. Approved refunds are returned through the original payment method; the time needed for the credit to appear depends on the payment provider and bank.

Questions

Business owner: Flora Bajraktari
MRIZ STUDIO, Prishtina, Kosovo
hello@mrizstudio.com